Privacy Policy
Castle Hill Smiles is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information.
1. What Information We Collect
We may collect personal information including:
- Full name
- Date of birth
- Contact details (phone number, email address, residential address)
- Health information and dental history
- Medicare or private health fund details
- Payment and billing information
- Information submitted through our website forms
- Website usage data (via cookies and analytics tools)
Health information is considered sensitive information and is handled with the highest level of confidentiality.
2. How We Collect Your Information
We collect personal information when you:
- Book an appointment online or in person
- Complete a medical history form
- Contact us via phone, email or website
- Subscribe to updates or marketing
- Visit our website (via cookies and analytics tools)
3. Why We Collect Your Information
We collect your personal information to:
- Provide dental treatment and healthcare services
- Manage appointments and reminders
- Process payments and health fund claims
- Communicate with you regarding your treatment
- Improve our services and website performance
- Meet legal and regulatory requirements
We will only use your personal information for the purpose it was collected or as required by law.
4. Disclosure of Personal Information
We may disclose your personal information to:
- Dental practitioners and staff involved in your care
- Private health funds and Medicare
- Pathology services or specialist referrals (if required)
- Third-party service providers assisting with IT, website hosting, or payment processing
- Government authorities where required by law
We do not sell or rent your personal information to third parties.
5. Website & Cookies
Our website may use cookies and analytics tools (such as Google Analytics) to:
- Understand website traffic
- Improve user experience
- Measure marketing effectiveness
You can disable cookies through your browser settings if you prefer.
6. Data Security
Castle Hill Smiles takes reasonable steps to protect your personal information from:
- Misuse
- Loss
- Unauthorised access
- Modification or disclosure
Electronic records are stored securely and access is limited to authorised personnel only.
7. Access & Correction
You have the right to:
- Request access to your personal information
- Request correction of inaccurate or outdated information
To make a request, please contact us using the details below.
8. Marketing Communications
We may send appointment reminders or service updates via SMS or email.
You can opt out of marketing communications at any time by contacting us.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Castle Hill Smiles
Unit 16, 3–9 Terminus Street
Castle Hill NSW 2154
Phone: (02) 9899 8686
Email: castlehillsmiles@gmail.com
If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.